The Information Technology Division has been busy working for our students!
Our IT Technicians have prepared over 48,657 Chromebook devices located in schools for distribution to students.
Starting the week of Monday, August 3, 2020, students in grades 7 through 12 with a district-issued device will participate in a Device Wellness Check. Students will report the health of their device — it is either ready for learning or in need of repair. The goal is to connect with each student and device and this process will touch an additional 30,000. Communication is forthcoming.
The district has made a substantial investment in devices for our students.
More information is forthcoming within the next week regarding device distribution plans.
If you are in grades 7 –12 and kept your Chromebook over the summer, you must complete a Device Wellness Check by August 10, 2020.The purpose of this wellness check is to ensure that all Chromebooks are ready for learning during the 2020 – 2021 school year.
Below are the steps to complete your Device Wellness Check to ensure your device is ready for the first day of school:
Step 1: Go to students.dekalbschoolsga.org.
Step 2: Click on the Help Desk icon.
Step 3: Click on the New Ticket icon.
Step 4: Select the Chromebook option.
Step 5: Select a Chromebook Model.
Step 6: Click on the Device Wellness Check option.
Step 7: Select a Device Wellness Check issue.
Step 8: Enter information in the highlighted fields.
Step 9: Click SUBMIT TICKET.
So, let’s Get Started by viewing the videos below:
Please contact 678-676-1188 to reset your password. You can also visit the Virtual Learning Support website at www.dekalbschoolsga.org/virtual-learning-support/ and submit an online support ticket. An information technology technician will contact you to provide assistance.
Log into the VERGE platform and select courses at the top menu. You will see all courses you are assigned in the Course menu. For more assistance, please visit the Virtual Learning Support website at www.dekalbschoolsga.org/virtual-learning-support/.
Virtual Learning Technical Support Request
DCSD Students – Use this form to submit a request to reset your password or to receive other virtual learning technical support.