DCSD Virtual Learning Systems Status


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Request Technical Support

Device Updates

chromebook device update techThe Information Technology Division has been busy working for our students!
  • Our IT Technicians have prepared over 48,657 Chromebook devices located in schools for distribution to students.
  • Starting the week of Monday, August 3, 2020, students in grades 7 through 12 with a district-issued device will participate in a Device Wellness Check. Students will report the health of their device — it is either ready for learning or in need of repair. The goal is to connect with each student and device and this process will touch an additional 30,000. Communication is forthcoming.
  • The district has made a substantial investment in devices for our students.
More information is forthcoming within the next week regarding device distribution plans.

Chromebook Device Wellness Check

Digital Dreamers LogoIf you are in grades 7 –12 and kept your Chromebook over the summer, you must complete a Device Wellness Check by August 10, 2020.The purpose of this wellness check is to ensure that all Chromebooks are ready for learning during the 2020 – 2021 school year.

Below are the steps to complete your Device Wellness Check to ensure your device is ready for the first day of school:

  • Step 1: Go to students.dekalbschoolsga.org.
  • Step 2: Click on the Help Desk icon.
  • Step 3: Click on the New Ticket icon.
  • Step 4: Select the Chromebook option.
  • Step 5: Select a Chromebook Model.
  • Step 6: Click on the Device Wellness Check option.
  • Step 7: Select a Device Wellness Check issue.
  • Step 8: Enter information in the highlighted fields.
  • Step 9: Click SUBMIT TICKET.
So, let’s Get Started by viewing the videos below: And just like that your device is ready for learning!
If you have any issues while performing your device wellness check, please submit a ticket at: www.dekalbschoolsga.org/virtual-learning-support-ticket/

Log into LaunchPad (Virtual Learning Environment)

More LaunchPad Info

Access Your Assignments on VERGE

Submitting Your Assignments in VERGE

Using Virtual Learning Tools

Keyboard Shortcuts
Updating Your Chromebook
Logging Out of Chrome
OneDrive Basics
What is Google Docs?
Creating Files in Google Drive
Sharing Files in Google Drive

Communicating with your Counselors & Teachers

Sending Messages through VERGE

The following tutorial demonstrates how to message your teachers using VERGE.

Frequently Asked Questions

Email addresses are listed in your handbook for quick reference.

  • DCSD students should log into LaunchPad and select VERGE, as usual.
  • Students not enrolled in the DeKalb County School District will receive a message from itslearning.com with your username and temporary password.
  • Once you log in, you will be prompted to change your password (7 characters, Upper and Lower case letters, and number).
  • Please visit the Virtual Learning Support website at www.dekalbschoolsga.org/virtual-learning-support/ for directions on how to log in.

Please contact 678-676-1188 to reset your password. You can also visit the Virtual Learning Support website at www.dekalbschoolsga.org/virtual-learning-support/ and submit an online support ticket. An information technology technician will contact you to provide assistance.

Log into the VERGE platform and select courses at the top menu. You will see all courses you are assigned in the Course menu. For more assistance, please visit the Virtual Learning Support website at www.dekalbschoolsga.org/virtual-learning-support/.

Virtual Learning Technical Support Request

DCSD Students – Use this form to submit a request to reset your password or to receive other virtual learning technical support.

DCSD Student Virtual Learning Technical Support
All NON-DCSD Virtual Learning Students – Use this form to submit a request for virtual learning technical support.
Non-DCSD Student Virtual Learning Technical Support