What does the HOME tab tell me?
The HOME tab shows the basic trip information for each student that you have added on your app. Typically this will be a morning and afternoon trip. For each trip the app displays the student’s name, whether notifications are activated for the trip, the scheduled pickup and drop-off times and the bus number. Trips are displayed in the order of the next pick-up or drop-off time.
Question: What is the envelope icon on the top right of the Home screen?
Answer: Your school district transportation department may send messages to parents and others that are using the app. Messages may be sent to specific individuals or those with students assigned to a specific bus route. App users receive these messages as a notification on their phone. Selecting the envelope icon allows you to see previously received messages.
Question: What do the pickup and drop off times mean? What about the distance?
Answer: On the HOME tab or the Transportation Schedule screen, the locations and times for pickup and drop-off are those planned by the school district. If the district maintains distinct transportation schedules on different days of the week, that planned information appears here as well. On the MY BUS tab, there is a distance which indicates how far, as the crow flies, the bus currently is from the planned bus stop.
Question: There is a date and time displayed by the bus icon. What does that mean?
Answer: On the MY BUS tab, the last reported time for the school bus is displayed beside the bus icon. NOTE: App users should understand that if the bus location has not been reported for recently, there could be problems with the GPS signal or other communications issues. In such a case, students should report to their bus stop at the usual time, 5 minutes before the expected time of the bus. This time display is important information to help parents correctly interpret the Where’s My Bus infor-mation.
Question: Why can’t I see the location of our school bus?
Answer: The school district has the option of when to allow the bus icon to be visible on the map. Many districts opt to show the bus icon only when buses are running routes.
Question: What if the map is inaccurate?
Answer: Edulog’s parent app uses Google Maps as its base map for display. No map source is perfect, but we have found the data in Google Maps to be sufficiently accurate to support the app. Unfor-tunately, Edulog has no ability to immediately correct Google’s base map. You may provide infor-mation directly to Google Maps via their “send feedback” option at https://www.google.com/maps.
Question: My student transfers to another bus. How will the app handle that?
Answer: The school that you enter to access a student’s data is the school that he or she attends. It may be that they transfer to a second bus before arriving at the school. However, morning alerts are sent as the bus arrives at the “home” school bus stop. That is, you will view the location of the bus that picks up the student at the bus stop of origin, presumably near the home. Similarly, in the after-noon you will see the bus as it approaches the “home” bus stop and receive notifications as the bus approaches that stop.
Question: We just moved (into or within the district). When can I start using the app?
Answer: The activation time is up to your school district. It may be available the day following the change or within a 2-3 day schedule implemented by the district.